Our impact:
Skip to main content
Home » Privacy Policy

Jigsaw4u's Privacy Policy

Jigsaw4u's Privacy Policy

Jigsaw4u (“Jigsaw4u” or “we” or “us” or “our“) is a charity registered in England and Wales under registered charity number 1109167 and have our registered office at 40 Mill Green Road, Mitcham, London, CR4 4HY. Our Website address is: www.jigsaw4u.org.uk. We are responsible for your personal information and we take our data protection and privacy responsibilities seriously.

This privacy notice explains how we collect, use and share personal information, including:

  • What personal information we collect and when and why we use it.
  • How we share personal information with our service providers, regulators and other third parties
  • Explaining more about Profiling
  • Transferring personal information globally
  • How we protect and store personal information
  • Cookies
  • Legal rights available to help manage your privacy
  • How you can contact us for more support


We may modify this Privacy Policy from time to time to keep it up to date with legal requirements and reflect our current operations. Jigsaw4u will publish the most current version on our website.

This privacy notice was last updated on 9th July 2023. Please regularly check these pages for the latest version of this notice. If a modification meaningfully reduces your rights, we will seek to notify those whose personal data we hold and is affected by notice on our website or email.

Third-Party Websites

You might find external links to third-party websites on our website. This privacy notice does not apply to your use of a third-party site.s please visit our Cookie Policy.


When we collect information

We collect information about you if you register with our website (“Website“).

Personal information we collect and use if you use our website

In order to gain access to certain services or to form new partnerships on our Website, you may be asked to provide the following personal data to us:

  • your name;
  • your email address;
  • your phone number (this is not mandatory);
  • the name of your school;
  • your school’s address; and
  • the type of school you attend;
  • the name of your organisation.

In addition, we may collect certain data in relation to your use of our Website and materials through the following third-party sources:

  • where you donate through our Website, the third party payment provider Enthuse;
  • GA4 (previously ‘Google Analytics’).

We process any information we collect from you in accordance with this privacy policy and our cookie policy. By using our Website, you consent to such processing and you confirm that all data provided by you is accurate.

Legal basis for using your personal information

We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:

  • we need to use your personal information to register your access to certain materials or services we provide on our Website. For example, we use the information provided by our third-party payment provider to confirm payment has been made.

In all such cases, we will look after your information at all times in a way that is proportionate and respects your privacy rights and you have a right to object to processing.


We share your personal information in the manner and for the purposes described below:

  • with third-parties who help manage our organisation and deliver services. These third parties have agreed to confidentiality restrictions and use any personal information we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us. These include IT service providers who help manage our IT and back-office systems;
  • with government organisations and agencies, law enforcement, regulators, which may include the Information Commissioner’s Office, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies;
  • with financial institutions and Enthuse to authorize and complete payments; and
  • we may share in aggregate, statistical form, non‑personal information regarding the visitors to our website, traffic patterns, and website usage with our partners, affiliates or advertisers.

If, in the future, we sell or transfer some or all of our business or assets to a third party, we may disclose information to a potential or actual third-party purchaser of our business or assets.

We do not sell or pass your Personal Information to third parties for their own marketing purposes.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


How you can manage your preferences

To protect privacy rights and to ensure you have control over how we manage our communications with you:

  • we will take steps to only send you communications which we believe may be of interest or relevance to you;
  • at any time you can update or correct your personal profile, or change your preferences for the way in which you would like us to communicate with you, including how you receive news updates from us;
  • if you have a user account with us, the easiest way to change your personal details is to log onto your account. You can also click the “unsubscribe” link that you find on any online newsletters you receive or contact us by email at info@jigsaw4u.org.uk;
  • you can change the way your browser manages cookies by following the settings on your browser as explained above.

We recommend you routinely review the privacy notices and preference settings that are available to you on any social media platforms as well as your preferences within your account with us.

When and how we undertake profiling and analytics

We will monitor the country from which you access the Website so that we can direct you to the appropriate resources available within that country. For more information about the cookies that we use as part of this monitoring, please see our cookies policy.



We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature of the information concerned.

Measures we take include:

  • placing confidentiality requirements on our staff members and service providers;
  • destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected;
  • following strict security procedures in the storage and disclosure of your personal information to prevent unauthorised access to it; and
  • using secure communication transmission software (known as “secure sockets layer” or “SSL”) that encrypts all information you input on our website before it is sent to us. SSL is an industry standard encryption protocol and this ensure that the information is reasonably protected against unauthorized interception.

As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect usernames and passwords, please take appropriate measures to protect this information.

Storing your personal information

We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this privacy notice. Where your information is no longer needed, we will ensure that it is disposed of in a secure manner. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements. We retain such information for a period of 7 years.

In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.


A cookie is a small text file containing small amounts of information which is downloaded to or stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit a website.

Cookies may collect personal information about you. Cookies help us remember information about your visit to our website, like your country, language and other settings. Cookies allow us to understand who has seen which webpages, to determine how frequently particular pages are visited and to determine the most popular areas of our website. They can also help us to operate our website more efficiently and make your next visit easier. Cookies can allow us to do various other things. For more information about how our cookies work and information about how to manage your cookie settings please visit our Cookie Policy.

Together we can make a difference

Donating any amount, big or small, directly supports Jigsaw4u’s children, young people and families and helps us reach more individuals across South West London.

Latest News

Jigsaw4u News

Spot the Signs – Child Exploitation Awareness Week 2024

One of Jigsaw4u’s priorities is increasing awareness and tackling child exploitation. We’re working closely with Sutton Council to promote awareness of this important subject and help as many people as…
Jigsaw4u News

Finding Freedom – Out Now

Jigsaw4u have released a mini-documentary entitled Finding Freedom, which explores the journey of a vulnerable young person who, with the support of Jigsaw4u, sought an escape from criminal exploitation.We were…
Jigsaw4u News

‘Try Something New’ London Youth Award Winners, 2023

In recognition of Jigsaw4u’s response to the mental health crisis for children and young people across South West London, we have won London Youth's ‘Try Something New Award' for 2023.…

Check out our latest Annual Review

Read our latest Review
See All Annual Reviews

Get the latest updates from Jigsaw4u

Stay posted about the latest news, fundraising and special activities that we have coming up.

Close Menu

Charity No. 1109167